Are your employees truly customer friendly? Do they have the right mind-set to provide top notch services and solutions? Is customer focus deeply engrained in your company culture?

Our solutions identify whether your employees are a contributor or a roadblock to a perfect customer journey. We help you understand the contribution of your staff to customer metrics such as Net Promoter Score (NPS) and the direct impact on the company bottom line.

Linking Employee and Customer Satisfaction - ORC International

To learn more about Linking Employee and Customer Satisfaction, please contact us.