September 24 at 1:00 PM AEST to 2:00 PM AEST
Asia Pacific

The Impact of Employees on Customer Loyalty & Goodwill – take your first steps to building a customer-centric organisation

Understanding the relationship between your customers and employees, and their mutual experiences, is vital for proven bottom-line business success. While it is common practice to measure customer experience and employee engagement, few businesses analyse the relationships between the two and use this insight to improve business performance.

Join us for a complimentary webinar to learn a robust, cost effective and insightful approach for measuring the relationship between employee engagement, customer experience and bottom-line.

The session was hosted by Tony Salvage (Managing Director, Consumer and Commercial) and Wendy McInnes (Managing Director, Employee Research Australia).

wendy tony

Watch the recording