January 18 at 12:00 PM to 1:30 PM

Date: Thursday, January 18th 
Time: 12:00PM – 1:30PM (lunch will be served)
Venue: Supernormal, 180 Flinders Ln, Melbourne VIC 3000 

Only 25% of CX professionals say their company’s CX programs actually improve customer experience. Why is that? And how can you employ technology and employees to help your organisation to improve customer engagement and take your CX to the next level?

CX Masterclass brings together international knowledge and local application with cross-industry expertise, focusing specifically on Building Future-proof Customer Experiences through Smart Insights and Technology.

Join us to learn and discuss the latest and greatest in effective CX strategies.

Key Topics:
1. CX maturity: Assessing your organisation’s current CX maturity and guiding growth.
2. Mastering digital: Dealing with the collisions of the online and offline worlds.
3. Employee Linkage: Empowering employees at all levels to deliver the CX strategy.