March 15 at 12:00 PM to 2:30 PM (lunch will be served)
The American Club Hong Kong (48/F, Two Exchange Square, Central, Hong Kong)

Join us to learn and discuss the latest and greatest in effective CX strategies.

Only 25% of CX professionals say their company’s CX programs actually improve customer experience. Why is that? And how can you use technology and your employees to help your organisation to improve customer engagement and take your CX to the next level?

CX Masterclass brings together international knowledge and local application with cross-industry expertise, focusing specifically on building future-proof customer experiences through smart insights and technology.

Key Topics:
1. CX trend in 2018 and beyond: Keys to developing a customer centric strategy in the new age.
2. CX maturity: Assessing your organisation’s current CX maturity and guiding growth.
3. Tech-driven CX innovation: Leveraging disruption for effective innovation.