Customer

  • Consistent Customer Experience Persistently Consistent: 5 Steps to a More Consistent Customer Experience
    September 19, 2017
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    As a species humans hate surprises. The unknown is the central source of fear and anxiety. Where will I go to school?  What will interest rates do?  Will I get that job I want?  When will Starbucks have Pumpkin...

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  • successful change 5 Simple Ways to Make Successful Change Happen
    August 20, 2017
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    People say a lot of things about change…

    “Change is hard.”

    “Change is constant.”

    “Change is inevitable.”

    We can all agree that making change happen can be a challenging and difficult process, but at the end of the day it is something that...

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  • Digital Hives Buzzing About Innovation? How Digital Hives Fuel Ideation
    February 4, 2016
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    Want to know whom to thank for the fact that you can order your iced latte using the Starbucks app? Or why Dell eliminated millions of tons of packaging materials and made more of what it uses recyclable and...

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  • retail Goodwill Goes a Long Way: How Customer Fulfillment Drives Sales in Retail
    January 3, 2016
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    When you think of buyers being influenced by emotions, it’s often in the case of an impulse buy or a sappy commercial. But tapping into customer emotions can help you improve brand loyalty over the long run. While 94%...

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  • In-store Make a Positive In-store Impression, Earn Customer Loyalty
    December 15, 2015
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    In retail, brand power is about more than being well liked. When surveyed, only 29% of customers have consistently high expectations of a retail brand they recently shopped, despite 75% of them saying it’s a brand they like. Low...

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  • customer-centric Are You Hiring For Your Customers?
    August 15, 2015
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    Every year we undertake a study into what HR professionals predict to be the key performance priorities. Of the 900 people we surveyed in our most recent HR Reflections study, 93% said that their top people priority for 2015...

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